The temperature in our newish refrigerator is 65 degrees. We don’t need the thermometer To tell us that’s in the Danger Zone, as there’s a rank smell.
I dread the call to Crane Appliances, the third call for service on this miserable excuse for a refrigerator. The last time, Crane took more than six weeks to replace the broken door handle.
As expected, a call to Crane gives me a choice of five numbers to tap. I tap number 3 and get another selection of numbers. I tap number 1, which gives me another choice. I tap 3, and get the manager, who switches me to Service, where I leave a message on voice mail that is never returned.
How many employees does that small store on State Road have that it needs to key out the one person who can help me?
It doesn’t seem that long ago that the iceman delivered ice to this very house and our milk, butter, and lettuce kept fresh in the yellow-painted icebox my father built.
In desperation I call Frigidaire, the company that manufactured this piece of junk. Again, a litany of choices, eight of them, spewed out so quickly in a baby doll voice I have to listen twice. At last I get through to Service, and am put on hold. “All our representatives are helping other customers. Please hold. Your call is important to us…”
I hold for ten minutes and slam down the phone.
I call Cottage City Home Appliances in Oak Bluffs. A real woman answers on the first ring. Her name is Amy. It’s like a drink of cool water in the desert. I give her the measurements I need for a fridge and ask how long it would take them to get one to me. Not a Frigidaire.
“We have a Whirlpool in stock and can deliver it tomorrow morning.”
Just like that.
The new fridge arrived at 8 am this morning and is humming quietly, unlike the Frigidaire. I called Crane, went through the numbers to get the manager, told her to have the offending machine picked up, and they’d better not charge me.
And furthermore, I would like to get my money back.
“That’s not possible,” said the manager. “We would normally repair the refrigerator, since it’s still under warranty.”
This I will fight. Three service calls to fix an unfixable piece of junk? More than six weeks before Crane was able to install a new door handle?
I have to wonder how many weeks that frustrating encounter with Crane and Frigidaire took off my life. And how many other lives are they shortening?
Cottage City Home Appliances, it is. One call, one person, and prompt service. Jason Balboni does the service calls for Cottage City. For several years Jason has tended our washer, dryer, and dishwasher. And it was Jason who introduced us to the marvel of hen keeping. ♠ ♠ ♠